Booking/Scheduling/Appointments

• Can I double book?

  Yes! You can book up to 5 overlapping appointments. Just follow the same steps as booking an appointment.

• How can I create an appointment in the past?

  From your Clients screen, 1. Choose the client you want to make a past appointment for 2. Tap on “Appointments “ 3. Scroll down to “Past appointments “ and tap on “+”

• How can I edit before I complete creating an appointment without going all the way back to the beginning?

  You either have to go back, or book the appointment, and then edit the appointment. Here are the steps for editing an appointment after it has been booked: From your Schedule screen, Tap on the desired appointment (this will open up the appointment card) On the appointment card, you can edit t...

• How do I cancel an appointment?

  From your Schedule screen, 1. Tap on the desired appointment (this will open up the appointment card) 2. Tap on the “Cancel appointment’ at the bottom of the screen

• How do I create an appointment? (Video available)

  From your Schedule, 1. Go to the desired day 2. Tap and hold and move to your desired appointment start time 3. Tap on “BOOK” 4. Follow prompts on the screen Watch Video

• How do I edit an appointment?

  From your Schedule screen, 1. Tap on the desired appointment (this will open up the appointment card) On the appointment card, you can edit the following: Day/Time Duration Services provided Products used Notes

• How do I prevent clients from booking online appointments with me?

  As long as your availability schedule is not set, clients will not be able to book online appointments with you. From your Profile screen, Tap on Edit Tap on Manage my availability Make sure there are no blue or yellow cells. If there are, just tap on all of them to blank them out. Tap on...

• How do I reschedule an appointment?

  From your Schedule screen, 1. Tap on the desired appointment (this will open up the appointment card) On the appointment card, you can edit the day/time

• I have my own website. How can my clients book with me through my website?

  MyCue Business is a mobile app and we currently do not have a desktop version. However, we do have a FREE app for your clients called MyCue Appointments and is available for both iPhone and Android in the App Store and Google Play respectively. From your website, you can direct your clients to o...

• Is there a way to include a child’s name for an appointment so the parent would know that the notifications/reminders are for their child’s appointment and not their own?

  For now, you may want to consider creating child specific services, such as a "Child Haircut", so when your Client receives the notification, it says for a "Child Haircut" and they'll know it's for their child.

• Is there was a way I can stop clients from booking same day appointments?

  As long as there is availability on your schedule, clients can book with you. What you may consider doing is blocking your schedule the day of, that way clients won’t be able to book with you and are instructed to call you or view the next 3 open times based on your availability.